Privacy Policy and Notice of Privacy Practices
Effective Date: August 15, 2025
Last Updated: August 15, 2025
At Kindly Neuro (www.kindlyneuro.com), your privacy is important to us. We are committed to protecting your personal information, being transparent about how we collect and use it, and respecting your choices about your data.
Information We Collect
Information You Provide to Us
When you use our services, including our Brain Personality Quiz, Resource Hub, consultation requests, and therapy services, we may collect:
Contact Information: Your name, email address, phone number, and address (when you choose to provide them)
Assessment and Quiz Responses: Your answers to our Brain Personality Quiz and other evaluation tools
Optional Notes: Any additional information or notes you choose to share with us
Service Information: Details about therapy services, coaching sessions, or consultations you request
Health Information: For HIPAA-covered therapy services, this includes diagnosis, treatment plans, and progress notes
Payment Information: Credit card details, insurance information, and billing data for therapy services
Communication Data: Information you provide when contacting us through email, forms, contact requests, or during consultations
Information Collected Automatically
When you visit our website or use our tools, we automatically collect certain technical information through our website and form providers, including:
Device Information: IP address, browser type and version, operating system
Usage Data: Pages visited, time spent on pages, referring websites
Cookies and Tracking Technologies: Information collected through cookies and similar technologies (see Cookies section below)
How We Use Your Information
We use the information we collect for the following purposes:
Primary Services
Create and deliver your personalized Brain Personality Quiz results and recommendations
Provide therapy services including speech therapy, occupational therapy, and ADHD coaching
Facilitate parent consulting services for families with neurodivergent children
Provide access to our Resource Hub and educational materials
Respond to your questions and provide customer support
Process consultation requests and schedule appointments
Service Improvement
Analyze usage patterns and trends (using anonymized data) to improve our tools and resources
Develop new features and services based on user needs
Conduct research to enhance our understanding of neurodiversity and brain health
Communication
Send occasional updates, newsletters, or educational resources (you can unsubscribe at any time)
Provide important service announcements or policy updates
Follow up on incomplete assessments or technical issues
Information Sharing and Disclosure
We never sell your personal information. We only share your information in the following limited circumstances:
Third-Party Service Providers
We work with trusted third-party services to operate our website and tools, including:
Form and Survey Platforms: Tally and similar services for collecting quiz responses
Automation Tools: Make.com and similar platforms for processing and delivering results
Document Services: Google Docs and similar platforms for generating personalized guides
Email Services: Email providers for delivering results and communications
Website Analytics: Services that help us understand website usage
Each of these service providers has their own privacy policy and security measures. We require them to protect your information and use it only for the purposes we specify.
For HIPAA-covered therapy services, we only work with third-party providers who sign Business Associate Agreements (BAAs) ensuring HIPAA compliance for any protected health information they may access.
Legal Requirements
We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety, or that of our users or the public.
AI Processing and Data Use
Some of your responses, including optional notes you provide, may be processed using artificial intelligence tools to personalize your Brain Personality Quiz results and provide tailored recommendations. When using AI processing:
We use secure, privacy-focused AI services
Your data is processed to provide personalized recommendations and insights
Please avoid sharing sensitive medical, financial, or personally identifiable details in optional note fields
AI processing helps us provide more relevant and useful guidance based on your responses
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Understand how visitors use our website
Improve website performance and user experience
Provide relevant content and resources
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and tools.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure data transmission using encryption
Regular security assessments of our systems and partners
Access controls limiting who can view your information
Secure storage of data with our trusted service providers
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are designed for individuals aged 13 and older. For users under 18, we recommend parental guidance when using our assessments and tools. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
Request a copy of the personal information we have about you
For HIPAA-covered services, request copies of your health records
Receive your data in a portable format when technically feasible
Correction and Updates
Request corrections to inaccurate or incomplete information
For HIPAA-covered services, request amendments to your health information
Update your contact preferences at any time
Deletion and Restrictions
Request deletion of your personal information (subject to legal and operational requirements)
For HIPAA-covered services, request restrictions on how your information is used or disclosed
Note that deleting your information may prevent us from providing certain services
Communication Preferences
Unsubscribe from marketing emails at any time using the unsubscribe link
For HIPAA-covered services, request confidential communications via alternative methods (e.g., email instead of phone)
Contact us to modify your communication preferences
To exercise these rights, contact us at hello@kindlyneuro.com or (707) 582-1292. We will respond to your request within a reasonable timeframe and as required by applicable law.
HIPAA Complaints: If you believe your privacy rights have been violated regarding HIPAA-covered services, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS). Filing a complaint will not affect your care or services.
Legal Compliance
We comply with applicable privacy laws and regulations, including:
General Data Protection Regulation (GDPR) for EU residents
California Consumer Privacy Act (CCPA) for California residents
Other applicable state and federal privacy laws
HIPAA Notice
HIPAA-Covered Services: Kindly Neuro is a HIPAA-compliant provider for therapy and coaching services provided by our licensed practitioners. Information you share during these professional services is protected health information (PHI) and is kept confidential in accordance with HIPAA regulations. For HIPAA-covered services, we may use and share your PHI for:
Treatment: To provide healthcare services and coordinate your care
Payment: To process payments and insurance claims
Healthcare Operations: To improve our services, conduct training, or ensure quality care
Legal Compliance: To comply with applicable laws and regulations
We will only share your PHI with other healthcare providers involved in your care, insurance companies for billing, or third-party service providers under Business Associate Agreements (BAAs). We will not sell or share your PHI for marketing purposes without your explicit consent.
Non-HIPAA Services: Our Brain Personality Quiz, Resource Hub, and other self-guided tools available on our website are not HIPAA-covered services. These tools are provided for educational and informational purposes only and are not intended for the collection, storage, or processing of protected health information.
Important: When using our self-guided tools and assessments, please avoid entering sensitive medical details, diagnoses, treatment information, or other health information that you would consider private or confidential.
International Data Transfers
If you are located outside the United States, please be aware that the information you provide to us may be transferred to, stored, and processed in the United States, where our servers and service providers are located. By using our services, you consent to this transfer.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you by email if you have provided your email address
Post a notice on our website highlighting the changes
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your information, please contact us:
Email: [your email address]
Website: www.kindlyneuro.com
Mail: [Your business address]
We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.
This privacy policy is designed to be clear and comprehensive while protecting both your privacy rights and our ability to provide valuable neurodiversity resources and assessments. Thank you for trusting Kindly Neuro with your information.